Best Move Van Line Privacy Policy
Effective Date: 04/16/2025
1. Introduction
Welcome to Best Move Van Line (“Best Move,” “we,” “us,” or “our”). We operate the website BestMoveVanline.com (the “Website”) and provide household moving services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our Services. We are committed to protecting your personal data and respecting your privacy rights.
Please read this Privacy Policy carefully. By using the Website or our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Website or use our Services.
2. Information We Collect
We may collect personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household4 (“Personal Data”). The categories of Personal Data we may collect include:
- Identifiers: Such as your real name, alias, postal address (origin and destination), telephone number, email address, and account name (if applicable).
- Internet or Other Electronic Network Activity Information: Such as your IP address, browser type, browser version, operating system, the pages of our Website you visit, the time and date of your visit, the time spent on those pages, referring/exit pages, and other statistics (“Log Data” or “Usage Data”).
- Commercial Information: Such as details regarding the services you are interested in or have purchased from us (e.g., inventory of goods, move dates, specific service requirements).
- Geolocation Data: We may collect approximate location data from your IP address.
- Communications: Records and copies of your correspondence (including email addresses and phone numbers) if you contact us.
3. How We Collect Information
We collect information in the following ways:
- Directly from You: When you fill out form on our Website (e.g., quote requests), correspond with us via phone, email, or SMS, or otherwise provide information in connection with our Services.
- Automatically: As you navigate through the Website. Information collected automatically may include Usage Data, IP addresses, and information collected through cookies and other tracking technologies.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.
We use these technologies to:
- Operate and secure our Website.
- Enhance your user experience.
- Understand how our Website is used and perform analytics.
- Assist with our promotional and marketing efforts.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
5. How We Use Your Information
We use the Personal Data we collect for various business purposes, including:
- To Provide and Manage Our Services: To provide quotes, schedule and perform moving services, manage your account, and fulfill our contractual obligations.
- To Communicate With You: To respond to your inquiries, provide customer support, send service-related communications (confirmations, updates, alerts), and request feedback.
- For Marketing and Promotional Purposes: To send you newsletters, special offers, and information about other services we offer that may be of interest to you, where permitted by law and with your consent if required. You may opt-out of receiving marketing communications at any time.
- To Improve Our Website and Services: To understand how users interact with our Website, monitor and analyze usage and trends, and improve functionality and user experience.
- For Security and Fraud Prevention: To maintain the safety, security, and integrity of our Website, Services, databases, and technology assets, and to detect and prevent fraudulent activity.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, court orders, or governmental requests.
6. Disclosure of Your Information
We do not sell your Personal Data. We may share your information with third parties in the following situations:
- Service Providers: We may share your Personal Data with third-party vendors, consultants, and other service providers who perform services on our behalf such as website hosting, data analysis, payment processing (if applicable), email delivery, customer service, and marketing assistance. These service providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.
- With Your Consent: We may disclose your Personal Data for any other purpose with your consent.
7. SMS Communications Policy
If you provide us with your mobile phone number and consent to receive SMS (text) messages, we will use your number in accordance with this policy and applicable law.
- Purpose: We send SMS messages for purposes such as providing quotes, confirming appointments, sending service alerts and updates related to your move, and verifying phone numbers.
- Types of Messages: You may receive messages including, but not limited to, quote details, move confirmations, scheduling reminders, and customer service communications.
- Consent: We obtain your consent to send SMS messages, for example, through a website form checkbox explicitly stating your agreement to receive texts, or by you initiating contact via SMS or requesting SMS communication. The consent language will clearly state the purpose and note that message and data rates may apply.
- Frequency: The number of messages you receive will vary based on your interaction with us and the status of your service request (e.g., during the quoting and moving process).
- Opt-Out: You can opt-out of receiving non-essential SMS messages at any time by replying “STOP” to any message you receive from us. We will process your request promptly. You may still receive essential service-related messages necessary to fulfill our contractual obligations (e.g., critical move day updates).
- Data Usage: Your phone number will be used solely for the purposes stated and will not be shared for third-party marketing without your explicit consent.
- Support: For help or questions regarding SMS communications, please contact us at [Insert Support Phone Number or Email] or reply “HELP” to a message.
- Identification: Our SMS messages will identify Best Move Van Line as the sender.
8. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
9. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.
10. Your Privacy Rights
Depending on your location (e.g., residents of California), you may have certain rights regarding your Personal Data. These rights may include:
- Right to Know/Access: The right to request information about the categories and specific pieces of Personal Data we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Deletion: The right to request the deletion of your Personal Data, subject to certain exceptions (e.g., where the information is necessary to complete a transaction, detect security incidents, comply with a legal obligation, etc.).
- Right to Correction: The right to request correction of inaccurate Personal Data we maintain about you.
- Right to Opt-Out: The right to opt-out of the “sale” or “sharing” of your Personal Data (as defined under applicable law, though note we state we do not sell data) and the right to opt-out of targeted advertising or certain profiling. You also have the right to opt-out of marketing communications as described earlier.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request consistent with applicable law. We may need to verify your identity before processing your request.
11. Children’s Privacy
Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If we become aware that we have collected Personal Data from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Website or Services after the posting of changes constitutes your acceptance of such changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Best Move Van Line
Address : 85 Wagaraw Rd., Hawthorne, NJ 07506
Phone : (973) 8784030
Email: info@BestMoveVanline.com
