Effective Date: 04/29/2025
Welcome to BEST MOVE VAN LINE MOVING SPECIALESTS LLC. These Terms of Service (“Terms”) govern your use of the Best Move Van Line website (the “Website”) at https://bestmovevanline.com, and your access to services, content, and communications provided through it. By accessing or using our Website or services, you agree to these Terms. If you do not agree, do not use our Website or services.
1. Services
Best Move Van Line offers residential and commercial moving services, both locally and across long distances. We reserve the right to decline service to any customer for any lawful reason, including safety concerns or non-compliance with our policies.
2. Pricing and Payment
- All services are priced individually based on your specific move requirements.
- Prices are subject to change until confirmed in writing or by contract.
- Full payment is due at the time of service unless otherwise agreed.
- Accepted payment methods: cash, check, and major credit cards.
3. Cancellations and Refunds
- Cancellations must be made at least 48 hours prior to your scheduled move to avoid penalties.
- Cancellations made less than 48 hours in advance will be charged 50% of the total quoted cost.
- Refunds are considered only in cases where the service was not performed as agreed, subject to management review.
4. Liability and Insurance
- Best Move Van Line is not liable for damage to items that are not properly packed, labeled, or protected.
- Customers are responsible for ensuring their belongings are secured prior to the move.
- We recommend that customers obtain additional insurance coverage for high-value or fragile items. Limited basic valuation coverage may apply as required by law.
5. SMS Terms & Conditions
5.1 SMS Consent Communication
Phone numbers collected for SMS messaging are used solely for service communication and are not shared with third parties for marketing.
5.2 Types of SMS Communications
If you opt-in, you may receive text messages regarding:
- Appointment confirmations and reminders
- Service updates and follow-ups
- Billing-related inquiries
- Promotions or offers (only if consented to separately)
Example SMS:
“Hello, this is a reminder for your scheduled move with BEST MOVE VAN LINE MOVING SPECIALESTS LLC on [Date] at [Time]. Reply STOP to opt out.”
5.3 Message Frequency
Message frequency may vary. You may receive up to 2 messages per week depending on your move or account activity.
5.4 Message & Data Rates
Standard message and data rates may apply based on your mobile carrier’s plan and message type (domestic or international).
5.5 Opt-In Methods
You may opt-in for SMS messaging via:
- Verbal confirmation during a phone call
- Online form submission
- Paper consent form
5.6 Opt-Out Methods
You may opt out at any time by:
- Replying “STOP” to any SMS
- Visiting https://bestmovevanline.com/contact-us
- Emailing us at info@bestmovevanline.com
5.7 Help
For help with SMS services:
- Reply “HELP” to any message
- Contact support at https://bestmovevanline.com/contact-us
5.8 Additional Disclosures
- Message and data rates may apply
- Message frequency may vary
- You may opt out at any time
- For more info, see our Privacy Policy and Terms of Service
6. Changes to These Terms
We reserve the right to revise these Terms at any time. All changes will be posted to this page. Your continued use of the Website or services after any changes constitutes acceptance of the updated Terms.
7. Contact Information
If you have questions or need support:
📧 Email: info@bestmovevanline.com
🌐 Website: https://bestmovevanline.com
📞 Support Page: https://bestmovevanline.com/contact-us
